Shipping policy
At Exped Offroad, we aim to make ordering your 4x4 accessories and steering wheel upgrades simple and convenient. This policy explains where we ship, how long delivery usually takes, and what to expect after placing an order.
1. Shipping Area
We currently offer shipping within Australia. Orders are delivered to eligible Australian addresses provided at checkout.
Please check your shipping details carefully before completing your purchase to help avoid delivery delays.
2. Shipping Costs
Standard shipping is free across Australia. All shipping charges are displayed in Australian dollars (AUD).
There are no standard shipping fees for eligible deliveries under our current shipping policy.
3. Order Processing Time
Orders are generally processed within 1–2 business days, Monday to Friday.
Our daily order cut-off time is 3:00 PM (GMT+10:00). Orders placed after the cut-off time, on weekends or on public holidays may begin processing on the next business day.
Processing time covers order preparation before the parcel is handed to the shipping carrier.
4. Estimated Delivery Time
Our estimated standard delivery timeframe is:
Handling time: 1–2 business days
Transit time: 3–5 business days
Total estimated delivery time: 4–7 business days
These estimates apply to Monday–Friday business days. Actual delivery times may vary depending on your location, carrier operations, public holidays and circumstances beyond our control.
The estimated delivery timeframe is not a guaranteed delivery date.
5. Shipping Carriers and Tracking
We use reputable shipping carriers to deliver orders within Australia. The carrier may vary depending on the delivery destination and the shipping service available for your order.
Where tracking is available, tracking details will be provided after your order has been dispatched. You can use these details to follow your parcel's progress through the carrier's tracking service.
6. Delivery Delays
Although we aim to meet our estimated delivery times, delays can occasionally occur because of weather, public holidays, carrier disruptions or other unexpected circumstances.
If your order has not arrived within the expected timeframe, please contact us with your order number. We'll help you check the available tracking information and determine the next steps.
7. Incorrect Shipping Information
Please ensure your shipping address, contact number and other delivery details are correct when placing your order.
If you notice an error, contact us as soon as possible. We will do our best to help update the details before the order is dispatched, but changes cannot be guaranteed once the parcel is in transit.
Contact Us:
Business Address:
Suite 4 - 7 Level 1/66 Maroondah Hwy, Croydon, VIC 3136, Australia
Email: sales@expedoffroad.com
Phone: +61 431 366 458
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (GMT+10:00)
Need assistance?
Our customer support team is available during regular business hours.