Refund policy

At Exped Offroad, we want you to feel confident when shopping with us. If a product isn't right for you or arrives with an issue, we're here to help make the return process as straightforward as possible.

This policy explains how we handle returns, refunds, exchanges and order cancellations for purchases made through our website.

1. Return Policy

We accept return requests for both defective and non-defective products within 30 days of delivery.

For change-of-mind returns, products must be new, unused and in their original condition, including the original packaging and any supplied accessories.

If your product arrives faulty, damaged or different from what you ordered, please contact us with your order number and details of the issue. We'll review your request and explain the next steps.

Please contact us before sending any product back so we can provide the correct return instructions.

2. Refund Policy

Once we receive and inspect your returned product, we'll notify you of the outcome.

Approved refunds are generally processed within 7 days of approval and issued to your original payment method. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If a refund cannot be approved, we'll explain the reason. This does not affect any rights you may have under Australian Consumer Law.

3. Exchanges

We accept exchange requests, subject to product availability and approval.

If you'd like to exchange an item, email us with your order number, the product you purchased and the item you'd prefer instead. We'll review your request and explain how to proceed.

If the requested replacement is unavailable, we'll discuss the available options with you.

Faulty or incorrectly supplied products will be handled in accordance with your rights under Australian Consumer Law.

4. Return Shipping and Fees

All approved returns are handled by mail.

For approved returns, we'll provide a return label that you can download and print at no cost, in accordance with the return arrangements confirmed by our team. We do not charge restocking fees.

If an item is faulty, damaged or incorrectly supplied, return shipping and other reasonable costs will be handled in accordance with applicable Australian Consumer Law.

Please wait for our return instructions before shipping your product.

5. Order Cancellations

You can request to cancel an order within 1 hour of placing it by contacting us at sales@expedoffroad.com.

Please include your order number so we can locate your purchase quickly. We'll do our best to stop the order before processing or dispatch.

If the order has already been processed or shipped, cancellation may no longer be possible. In that case, please contact us to discuss the available options under our returns policy.

This cancellation period does not limit any rights available to you under Australian Consumer Law.

6. Products Not Eligible for Change-of-Mind Returns

Change-of-mind returns may not be accepted if a product has been installed, used, modified, damaged through misuse, or returned without essential components or accessories.

This is particularly important for vehicle accessories and steering wheel products, as installation or modification may affect their condition.

These conditions do not override your legal rights if a product is faulty, unsafe, incorrectly described or fails to meet a consumer guarantee.

7. How to Request a Return

To start a return, please follow these steps:

Email sales@expedoffroad.com with your order number.

Explain the reason for the return or exchange.

Include photographs if the product is faulty, damaged or incorrect.

Wait for our team to confirm the return instructions.

Pack the product securely and follow the instructions provided.

Please do not send your item to an address until we have confirmed the correct return destination.

8. Return Address

Our listed business address is:

EXPED OFFROAD PTY LTD.
Suite 4 - 7 Level 1/66 Maroondah Hwy
Croydon, VIC 3136
Australia

Please contact us before sending a return, as we may need to confirm the appropriate return destination for your order.

9. Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement or refund if a product fails to meet a consumer guarantee. The available remedy depends on the nature of the issue and whether the failure is major or minor.

Nothing in this policy excludes, restricts or modifies any consumer rights that cannot legally be excluded.

Contact Us:
Business Address: 
Suite 4 - 7 Level 1/66 Maroondah Hwy, Croydon, VIC 3136, Australia
Email: sales@expedoffroad.com 
Phone: +61 431 366 458
Business Hours: 
Monday – Friday | 09:00 AM – 05:00 PM (GMT+10:00)
Need assistance?
Our customer support team is available during regular business hours.