Payment Policy

At Exped Offroad, we aim to make paying for your order simple and secure. This policy explains how payments are handled when you purchase products through our online store.

1. Accepted Payment Methods

The payment methods available for your order will be displayed at checkout. Available options may include credit cards, debit cards and other payment services enabled on our store.

Please review the available options before completing your purchase. We do not ask customers to send payment details directly by email or phone.

2. Prices and Currency

All product prices and applicable payment amounts are displayed in Australian dollars (AUD), unless otherwise stated.

Please review your order total at checkout before placing your order. Any applicable charges will be shown before you complete your purchase.

3. When Payment Is Processed

Payment is generally collected when you place your order through our checkout, subject to the payment method selected and the payment provider's processing procedures.

An order may not be confirmed until the payment has been authorised successfully. If your payment is declined or cannot be verified, you may need to contact your bank or try another available payment method.

4. Payment Security

Payments are processed through the payment services available at checkout. We do not ask customers to share their full card details, passwords or security codes by email.

For your protection, please ensure that your payment information is entered only through the secure checkout provided on our website.

5. Payment Errors and Duplicate Charges

If you believe you have been charged incorrectly, notice a duplicate transaction or experience a payment issue, please contact us with your order number and relevant transaction details.

We will review the information and help clarify the issue. For pending transactions or bank-related processing delays, your bank or payment provider may also be able to assist.

6. Refunds and Payment Reversals

Approved refunds are generally returned to the original payment method used for the purchase. Refund processing times may vary depending on the payment provider and your financial institution.

For details about return eligibility, refund conditions and processing timeframes, please read our Return & Refund Policy.

Contact Us:
Business Address: 
Suite 4 - 7 Level 1/66 Maroondah Hwy, Croydon, VIC 3136, Australia
Email: sales@expedoffroad.com 
Phone: +61 431 366 458
Business Hours: 
Monday – Friday | 09:00 AM – 05:00 PM (GMT+10:00)
Need assistance?
Our customer support team is available during regular business hours.