FAQ
Welcome to Exped Offroad's FAQ page. Here you'll find answers to common questions about our products, orders, shipping, returns and payments. If you need further assistance, please contact our team.
1. What products does Exped Offroad sell?
Exped Offroad offers a selection of 4x4 accessories and steering wheel upgrades for vehicle owners looking to personalise or upgrade their vehicles. Product specifications and compatibility details are provided on the relevant product pages.
2. How can I check whether a product fits my vehicle?
Please review the product description and compatibility information before placing your order. Vehicle compatibility can vary by make, model, year and configuration. If you're unsure, contact us with your vehicle details before purchasing.
3. Where do you ship?
We currently offer shipping within Australia. Please ensure that your delivery address is entered correctly at checkout.
4. How much does shipping cost?
We offer free standard shipping within Australia under our current shipping policy. Any applicable delivery charges, if relevant to a particular order, will be displayed before checkout is completed.
5. How long does delivery take?
Our estimated standard delivery time is 4–7 business days, including handling and transit time.
Orders generally require 1–2 business days for handling and another 3–5 business days for transit. These estimates apply Monday to Friday and may vary depending on the delivery location, carrier operations and public holidays.
6. What is your daily order cut-off time?
Our daily order cut-off time is 3:00 PM (GMT+10:00). Orders placed after this time, on weekends or on public holidays may begin processing on the next business day.
7. Will I receive tracking information?
Where tracking is available, tracking details will be provided after your order has been dispatched. You can use the information supplied to follow your parcel's progress through the relevant carrier.
8. Can I cancel my order?
You can request cancellation within 1 hour of placing your order by emailing sales@expedoffroad.com with your order number. We will do our best to stop the order before processing or dispatch, but cancellation cannot be guaranteed once fulfilment has begun.
Your rights under Australian Consumer Law remain unaffected.
9. What is your return policy?
We accept return requests for defective and non-defective products within 30 days of delivery, subject to the conditions in our Return & Refund Policy.
For change-of-mind returns, products must generally be new, unused and in their original condition. Please contact us before sending an item back.
10. How do I request a refund?
Email sales@expedoffroad.com with your order number and the reason for your request. Once an authorised return has been received and assessed, we will notify you of the outcome.
Approved refunds are generally processed within 7 days of approval. Your bank or payment provider may require additional time to make the funds available.
11. Can I exchange a product?
Yes, we accept exchange requests subject to product availability and approval. Contact us with your order number and the details of the item you would like to exchange. We will explain the next steps.
12. What should I do if my product arrives damaged or faulty?
Please contact us as soon as reasonably possible with your order number, a description of the issue and clear photographs where relevant. We will review the matter and help determine an appropriate resolution in accordance with our policies and Australian Consumer Law.
13. What payment methods do you accept?
The payment methods currently available for your order will be displayed at checkout. Please review the available options before completing your purchase.
14. Is my payment information secure?
Payments are handled through the payment services available at checkout. For your security, never send your full card details, passwords or security codes to us by email or phone.
Contact Us:
Business Address:
Suite 4 - 7 Level 1/66 Maroondah Hwy, Croydon, VIC 3136, Australia
Email: sales@expedoffroad.com
Phone: +61 431 366 458
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (GMT+10:00)
Need assistance?
Our customer support team is available during regular business hours.